Cancellation & Refund Policy
Plans change, and we'd rather know early than turn up to an empty property. The notice given affects whether any deposit is refunded.
Cancellation window
Cancel by phone or email up to 24 hours before the agreed start and no charge applies. Later cancellations may incur the cost of materials already purchased on your behalf, as stated in the quote.
Rescheduling
You may reschedule at no charge. We offer the nearest available slot within one business day.
When a refund applies
A full refund applies if we cancel, if we cannot complete the agreed scope, or if the finished work does not match the quote and cannot be corrected within a reasonable period.
- Full deposit refund if cancelled more than 24 hours before the booked visit
- Deposit may be retained if cancellation happens with less than 24 hours' notice and materials have already been ordered
- No charge applies if we need to reschedule due to a genuine access or weather issue
- Refunds are not issued once work has already started on site
Requesting a refund
- Contact us by phone or message as soon as you know you need to cancel
- Confirm the booking reference or your name and address
- We confirm in writing whether a refund applies and the amount
Timeline
Agreed refunds are processed within five working days by bank transfer.
Questions about this policy
Write to [email protected] or call +44 121 515 5814 during Mon-Fri 09:45-18:00. Every message gets a reply within one business day.
- Merchant
- Airforge Services Ltd
- Registered address
- 12 Bradford Street, Birmingham B5 6QY, United Kingdom
- [email protected]
- Phone
- +44 121 515 5814
- Working hours
- Mon-Fri 09:45-18:00
- Registration
- Company No. 09264245