Frequently Asked Questions
Answers to what we're asked most often before and after a visit, covering installation, cleaning and repair work.
How do I get a quote for installation or cleaning?
Send us a few photos of the room and the outdoor space, or ask for a site visit, and we'll confirm one fixed price in writing before anything is booked in. There's no cost or commitment for the quote itself.
When and how do I pay?
Payment is due once the work is finished and you're happy with it, by cash or bank transfer. We don't take card payments, and business clients can be invoiced for settlement by bank transfer.
Can I cancel or move my booking?
Yes, just let us know as early as you can. We ask for at least 24 hours notice where possible so the slot can be offered to another customer.
Are your engineers qualified and insured?
Every engineer handling refrigerant holds F-Gas certification, and all work is covered by public liability insurance. Details can be shared before you book if you'd like to see them.
Still have questions?
If your question isn't answered here, call or message us and we'll reply the same working day.